Troubleshooting the WiFi Connection for your RV Whisper Monitor Station

NOTE:  Only 2.4 GHz WiFi is supported. (NOT 5 GHz Wifi).

RV Whisper Monitor Stations (RVM1, RVM2, RVM3) can only see and connect to 2.4 GHz WiFi networks.

  • If your RVMx CAN SEE your WiFi network, but CAN NOT CONNECT to it even after you provide the correct wifi password, skip to the “Fixing WiFi Not Connecting Problems” section below.
  • If your RVMx CAN NOT SEE your WiFi network at all, it could be due to your WiFi network being a 5 GHz WiFi network.
    • Some newer WiFi devices have only a 5GHz WiFi network enabled by default.  You may need to use your WiFi device’s administration / setup feature to:
      • Enable a 2.4 GHz WiFi network
      • Create a network name for the new 2.4 GHz WiFi network
      • Create the network password for the new 2.4 GHz WiFi network

(Pro Tip: if you are changing to a new WiFi router, you may want to create a 2.4 GHz WiFi network on it with the same name and password as your old WiFi network.   This will let all of your devices that connected to your old WiFi network connect to your new WiFi network without having to change the WiFi settings on every phone, computer, tablet, TV, etc…  Just make sure you don’t have both your old and new WiFi routers turned on at the same time).

Fixing “WiFi Not Connecting” Problems

If your RV Whisper Monitor Station (RVM1 or RVM2 or RVM3):

  • can “See”, but not “Connect” to your WiFi network,
  • or if your RVMx-xxxx “Local WiFi” network can not be seen,
  • or the RVMx-xxxx “Local WiFi” network appears and disappears every few minutes

Then here are troubleshooting steps to fix the problem.  It is best to do them in this order:

  • Do the USB Cable Squeeze (Important!) to make sure the USB power connection is nice and tight.  WiFi and Bluetooth radio reliability are very much affected by a loose USB power connection.  See details here: https://rvwhisper.com/2021/11/30/usb-cable-squeeze-to-fix-low-voltage-condition.  Many customers report that just doing the USB Cable Squeeze solves their WiFi connection and Bluetooth sensor problems.
    • If the USB Cable Squeeze does not solve the problems, continue on with the following steps.
    • Note that if the below steps also do not work, you can try a different USB power cable and/or USB power adapter.

 

  • Verify that the green LED light is on inside the monitor station.  The green light is inside the case, right next to where the USB power cable is attached.  The green light should come on within a few seconds of plugging the monitor station in to USB power.  The green LED (light) will flash during “disk activity”.  If the green LED light does not come on within a few seconds of plugging it in, even after doing the USB Cable Squeeze, contact support@rvwhisper.com to coordinate replacement of your RVMx Monitor Station.

 

  • Forget all WiFi Settings on your RV Whisper Monitor Station:
    • Temporarily turn off all WiFi hotspots / routers / networks that your RVMx has ever tried to connect to.  Don’t forget your mobile phone hotspots, home WiFi networks (if you are near your home), campground networks, etc…  You may have to take your RVMx away from the campground network to do this procedure.
    • Connect to your RVMx to “Forget All WiFi Settings”:
      • Either Use the RV Whisper Launcher phone app -> Login over Local WiFi -> Settings (gear icon) -> Network -> Forget All WiFi Settings -> Save and Reboot
      • Or use a laptop to:
        • connect to your RVMx-xxxx local wifi network
        • go to http://10.1.10.1
        • Login with user: rvadmin, password: rvadmin
        • Click Settings (gear icon) -> Network -> Forget All WiFi Settings -> Save and Reboot
      • contact support@rvwhisper.com if the “Forget All WiFi Settings” button is not displayed in your version of the RV Whisper software.
    • Turn your WiFi router / hotspot back on.
    • After your RV Whisper Monitor Station reboots (about 2 minutes), and your WiFi router has started up, use the “Login over Local WiFi” button on the RV Whisper Launcher phone app to connect your monitor station to your WiFi network.

 

  • Check if there is an update to the RV Whisper software and update if available.
    • If you are able to successfully connect your RV Whisper Monitor Station to Wifi, you should update to the latest software to improve reliability and performance.  There have been significant improvements to WiFi reliability over the past year.
    • https://access.rvwhisper.com/device-update