Frequently Asked Questions

Tank Whisper™ can return correct measurements of fresh, gray, and black tank levels in most RVs. Compatible RVs must:

  1. Have a tank level monitoring panel installed from KIB Electronics.
  2. Have a black tank that consistently reads “2/3” or “Full”, even when it’s empty.

Is your RV’s tank monitoring panel from KIB Electronics?

Tank Whisper™ is designed to connect with the existing tank sensors, wires, and monitor panel from KIB Electronics – hardware that has been factory installed in most RVs for years.

Not sure if you have a KIB monitoring panel?
Locate and look at your tank monitor panel – if you see 4 LEDs that are labeled “E”, “1/3”, “2/3”, “F”, then it’s probably from KIB Electronics! Compare your RV’s monitor panel against these photo examples of two common KIB monitor panels:

Tank Whisper works with functioning tank probes and tank probe wiring harnesses that connect to KIB Electronics monitor panels. Examples of KIB monitor panels include:
–   KIB M21VW Micro Monitor
–   KIB M25VWL Micro Monitor
–   KIB monitor panels imbedded in custom switch panels

Has your black tank level read “Full” for years, even when the tank is empty?

The most common issue with factory-installed tank level monitors is that they constantly display “2/3” or “F”, even after the tank has been emptied. Tank Whisper™ is designed to address this issue – our patent-pending technology determines the correct tank water level from functional factory-installed KIB hardware.

Still uncertain if Tank Whisper™ is compatible with your RV?

Please contact us and we will be glad to assist you!


Your RV’s data are only stored locally on your RV Whisper™ computer — your RV sensor data are not uploaded to the Cloud.

When you connect your RV Whisper™ computer to strongly encrypted WiFi (WPA2), all web browser data between your RV Whisper™ computer and your laptop or smartphone are encrypted in transit. Be careful when connecting your RV Whisper™ computer to insecure WiFi as it is possible for anyone to listen in on those communications.

Our cloud-hosted services are optional and always use secure, encrypted connections between your RV Whisper™ computer and our cloud infrastructure. The cloud services are only used to enable remote communication to or from the RV Whisper™ computer using your local WiFi. None of the sensor data are stored in the cloud.

  • The remote access service requires registration at our secure access website https://access.rvwhisper.com, where you can connect to your RV Whisper™ from anywhere on the internet.
  • The remote access service uses a secure, encrypted tunnel to connect directly to the web interface on your RV Whisper™ computer. None of the sensor data are stored in the cloud. The remote service creates a simple and secure way for you to access your RV Whisper™ from any internet connection.
  • RV Whisper™ Alerts are configured directly on your RV Whisper™ computer, and the Alerts use a secure, encrypted tunnel to connect to our cloud messaging service to send you email alerts and text messages.

The RV Whisper™ computer serves as a wireless access point, which nearby users can connect to in order to access their RV Whisper™ sensor data. Once connected to the RV Whisper™ wireless access point using a WiFi-enabled smartphone, tablet, or computer, the user can display the sensor data in a web browser – like Chrome or Firefox.

The browser displays a web application that is operated by the RV Whisper™ computer. All data are stored locally on the RV Whisper™ computer installed in the RV – no internet access required!

The RV Whisper™ web application can be used securely over the internet if the RV Whisper™ system has been configured to access the internet through a user-supplied WiFi access point. RV Whisper™ can serve as both a WiFi Access Point and a WiFi Client at the same time.

It depends! RV Whisper uses Bluetooth Low Energy (BLE) technology. The range is ~50 m in open air, but physical objects and walls can limit that range. Generally, we recommend installing the RV Whisper™ computer close to the sensors in your RV’s refrigerator and freezer.

Get help with finding the best locations for your sensors! Your RV Whisper™ unit automatically tracks the received signal strength (RSSI) for each sensor — an indicator of how well the computer can hear the signal from each sensor. If you want to improve the signal strength of your sensors, try out different sensor locations and use RV Whisper™ to get feedback on how well a sensor location works in your RV. Track your RSSI data over time to see any changes in signal strength.

The RV Whisper™ wireless sensors are designed to operate at temperatures from to -40°C to +85°C (-40°F to +185°F) — well below recommended refrigerator (at or below 4°C [40°F]) and freezer temperatures (0°C [0°F]).

RV Whisper™ wireless sensors use standard CR2032 coin cell batteries, which typically last for about one year and can be easily replaced by the user.

Check the status of your sensor’s battery level — RV Whisper™ automatically tracks and records the battery level for each of your wireless sensors over time.

Our patent pending Tank Whisper™ technology is similar to an “active sonar system.” Whereas sonar uses sound waves to send information through water and listens for an echo response, Tank Whisper™ emits low voltage electrical signals over wires and listens for the electrical response from the tank probe.

By whispering small electronic signals to the tank probe system and carefully analyzing the response, Tank Whisper™ is able to determine the correct level of liquids in the tank. Even for black tanks that have displayed nothing but “FULL” for years.

The President of RV Whisper LLC was determined to understand why his black tank would always read “2/3” or “Full,” even when it was empty. While working with his tank monitoring system, he made an exciting discovery! After a year of research, software development, and software-integrated circuit board design, Tank Whisper™ was invented.

Our patent pending Tank Whisper™ technology integrates with the simple, low-cost tank monitoring probe systems that have been installed in most RVs over the past 30 years. Tank Whisper™ enables RV owners to finally get correct tank level measurements. Our technology integrates a signal generator and custom signal analysis software with a built-in computer. Tank Whisper™ plugs into the existing wiring to send more sophisticated signals to the existing tank probes.


Please review our privacy policy online.

If you can see one or more of your tanks under the RV, you should be able to see the probes and wiring systems. Individual tank wires — one wire is connected to each tank — combine to form a larger wire harness. The wire harness connects to the monitor panel (KIB Electronics), which is installed in the RV’s living area. The wire harness plugs into the monitor panel (KIB Electronics) with a 7-pin header connector.

A system that is compatible with RV Whisper™ must have:

  • One (1) KIB K101 tank wire harness (with the red resistor pack)
  • Four (4) KIB MP5 tank sensors attached to the tank wall at various levels

The K101 harness is connected to the MP5 sensor probes that penetrate the tank wall. Each tank should have one sensor wire coming from the K101 harness, along with a ground wire.

Will Tank Whisper™ work in my RV?

Tank Whisper™ can return correct measurements of fresh, gray, and black tank levels in most RVs. Compatible RVs must:

  1. Have a tank level monitoring panel installed from KIB Electronics.
  2. Have a black tank that consistently reads “2/3” or “Full”, even when it’s empty.

Is your RV’s tank monitoring panel from KIB Electronics?

Tank Whisper™ is designed to connect with the existing tank sensors, wires, and monitor panel from KIB Electronics – hardware that has been factory installed in most RVs for years.

Not sure if you have a KIB monitoring panel?
Locate and look at your tank monitor panel – if you see 4 LEDs that are labeled “E”, “1/3”, “2/3”, “F”, then it’s probably from KIB Electronics! Compare your RV’s monitor panel against these photo examples of two common KIB monitor panels:

Tank Whisper works with functioning tank probes and tank probe wiring harnesses that connect to KIB Electronics monitor panels. Examples of KIB monitor panels include:
–   KIB M21VW Micro Monitor
–   KIB M25VWL Micro Monitor
–   KIB monitor panels imbedded in custom switch panels

Has your black tank level read “Full” for years, even when the tank is empty?

The most common issue with factory-installed tank level monitors is that they constantly display “2/3” or “F”, even after the tank has been emptied. Tank Whisper™ is designed to address this issue – our patent-pending technology determines the correct tank water level from functional factory-installed KIB hardware.

Still uncertain if Tank Whisper™ is compatible with your RV?

Please contact us and we will be glad to assist you!


How do you keep my RV Whisper™ data secure?

Your RV’s data are only stored locally on your RV Whisper™ computer — your RV sensor data are not uploaded to the Cloud.

When you connect your RV Whisper™ computer to strongly encrypted WiFi (WPA2), all web browser data between your RV Whisper™ computer and your laptop or smartphone are encrypted in transit. Be careful when connecting your RV Whisper™ computer to insecure WiFi as it is possible for anyone to listen in on those communications.

Our cloud-hosted services are optional and always use secure, encrypted connections between your RV Whisper™ computer and our cloud infrastructure. The cloud services are only used to enable remote communication to or from the RV Whisper™ computer using your local WiFi. None of the sensor data are stored in the cloud.

  • The remote access service requires registration at our secure access website https://access.rvwhisper.com, where you can connect to your RV Whisper™ from anywhere on the internet.
  • The remote access service uses a secure, encrypted tunnel to connect directly to the web interface on your RV Whisper™ computer. None of the sensor data are stored in the cloud. The remote service creates a simple and secure way for you to access your RV Whisper™ from any internet connection.
  • RV Whisper™ Alerts are configured directly on your RV Whisper™ computer, and the Alerts use a secure, encrypted tunnel to connect to our cloud messaging service to send you email alerts and text messages.

How can I view my RV Whisper™ monitoring data when I’m near my RV?

The RV Whisper™ computer serves as a wireless access point, which nearby users can connect to in order to access their RV Whisper™ sensor data. Once connected to the RV Whisper™ wireless access point using a WiFi-enabled smartphone, tablet, or computer, the user can display the sensor data in a web browser – like Chrome or Firefox.

The browser displays a web application that is operated by the RV Whisper™ computer. All data are stored locally on the RV Whisper™ computer installed in the RV – no internet access required!


Can I access my RV Whisper™ data over the internet while I’m away from my RV?

The RV Whisper™ web application can be used securely over the internet if the RV Whisper™ system has been configured to access the internet through a user-supplied WiFi access point. RV Whisper™ can serve as both a WiFi Access Point and a WiFi Client at the same time.


How far away can the wireless sensors be from the RV Whisper™ computer?

It depends! RV Whisper uses Bluetooth Low Energy (BLE) technology. The range is ~50 m in open air, but physical objects and walls can limit that range. Generally, we recommend installing the RV Whisper™ computer close to the sensors in your RV’s refrigerator and freezer.

Get help with finding the best locations for your sensors! Your RV Whisper™ unit automatically tracks the received signal strength (RSSI) for each sensor — an indicator of how well the computer can hear the signal from each sensor. If you want to improve the signal strength of your sensors, try out different sensor locations and use RV Whisper™ to get feedback on how well a sensor location works in your RV. Track your RSSI data over time to see any changes in signal strength.


Will the wireless temperature sensors work okay at the cold temperature in my freezer?

The RV Whisper™ wireless sensors are designed to operate at temperatures from to -40°C to +85°C (-40°F to +185°F) — well below recommended refrigerator (at or below 4°C [40°F]) and freezer temperatures (0°C [0°F]).


How long will the batteries in my wireless sensors last?

RV Whisper™ wireless sensors use standard CR2032 coin cell batteries, which typically last for about one year and can be easily replaced by the user.

Check the status of your sensor’s battery level — RV Whisper™ automatically tracks and records the battery level for each of your wireless sensors over time.


How does Tank Whisper™ work?

Our patent pending Tank Whisper™ technology is similar to an “active sonar system.” Whereas sonar uses sound waves to send information through water and listens for an echo response, Tank Whisper™ emits low voltage electrical signals over wires and listens for the electrical response from the tank probe.

By whispering small electronic signals to the tank probe system and carefully analyzing the response, Tank Whisper™ is able to determine the correct level of liquids in the tank. Even for black tanks that have displayed nothing but “FULL” for years.


How was the technology for Tank Whisper™ invented?

The President of RV Whisper LLC was determined to understand why his black tank would always read “2/3” or “Full,” even when it was empty. While working with his tank monitoring system, he made an exciting discovery! After a year of research, software development, and software-integrated circuit board design, Tank Whisper™ was invented.

Our patent pending Tank Whisper™ technology integrates with the simple, low-cost tank monitoring probe systems that have been installed in most RVs over the past 30 years. Tank Whisper™ enables RV owners to finally get correct tank level measurements. Our technology integrates a signal generator and custom signal analysis software with a built-in computer. Tank Whisper™ plugs into the existing wiring to send more sophisticated signals to the existing tank probes.


The wire harness for my tank is broken! How can I replace it before installing Tank Whisper™?

If you can see one or more of your tanks under the RV, you should be able to see the probes and wiring systems. Individual tank wires — one wire is connected to each tank — combine to form a larger wire harness. The wire harness connects to the monitor panel (KIB Electronics), which is installed in the RV’s living area. The wire harness plugs into the monitor panel (KIB Electronics) with a 7-pin header connector.

A system that is compatible with RV Whisper™ must have:

  • One (1) KIB K101 tank wire harness (with the red resistor pack)
  • Four (4) KIB MP5 tank sensors attached to the tank wall at various levels

The K101 harness is connected to the MP5 sensor probes that penetrate the tank wall. Each tank should have one sensor wire coming from the K101 harness, along with a ground wire.

What are the privacy practices for information collected by rvwhisper.com?

Please review our privacy policy online.


Support

Have questions or need assistance? Contact us at support@rvwhisper.com.